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The Benefits of Using a Receptionist Service vs. a Call Centre

In the evolving landscape of business communications, choosing the right approach to handle customer interactions is crucial. Many companies face a decision between using a receptionist service and a traditional call centre. While both options offer benefits, a dedicated receptionist service often provides distinct advantages that can enhance your business operations. In this blog post, we’ll explore the key benefits of opting for a receptionist service over a call centre,

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Business Services, Business Support, Bookkeeping, Reception, Admin, virtual assistant
Delegating
Amanda

Top 5 Reasons to Work with a Reception Service vs a Call Centre

How many times have you missed a sale or important call because you’ve been busy with your business?  Almost worse: you answered the call and promptly forgot to deal with it as you returned to working.  This is the problem that call centres claim to resolve.  In reality while call centres will answer your phone, they will simply take a message for you to deal with when you have time

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Business Services, Business Support, Bookkeeping, Reception, Admin, virtual assistant
Delegating
Amanda

Top 4 Reasons to work with Customer Support Services vs a Call Centre

How many times have you missed a sale or important call because you’ve been busy with your business?  Almost worse: you answered the call and promptly forgot to deal with it as you returned to working.  This is the problem that call centres claim to resolve.  In reality while call centres will answer your phone, they will simply take a message for you to deal with when you have time

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Delegating
Amanda

Top 5 Reasons to Consider Outsourcing to a Local Virtual Business Support Services Firm

Your business has grown and it’s starting to get a little crazy juggling your books, answering your phone, scheduling your appointments, invoicing and collecting on those invoices.  Likely someone has suggested outsourcing to you but you just want your own person sitting in your office.  It’ll be easier and it’s cheaper. Is it though?  In this post we’re going to review the top 5 reasons to consider outsourcing to a

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Delegating
Amanda

5 Steps to Successful Delegation

 Stop trying to know everything.  Our computer’s not working, we don’t try to fix it we call the experts .  We need headshots, I don’t take a photography class, I call in a headshot photographer .  You don’t need to figure out the details of how it’s done when it’s time to delegate.  You just need to identify what you want to delegate and how you want to work. Make a high value list. 

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Delegating
Amanda

5 Steps to Determining WHAT to Delegate

Delegating is hard!!!  For those of us that have bootstrapped our business we’ve become accustomed to doing it all and trying to figure out what and how to delegate seems like more work than it’s worth.  So for the uber competent, slightly control freakish owner we’ve created our 5 Steps to determining WHAT to delegate. Find a quiet spot.  Thinking effectively takes space: both physical and mental.  Clear some time

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Communication
Amanda

Are you speaking Greek to your team?

How many times have repeated the same thing over and over to your team; only to have them agree and then do the exact opposite? Have you considered that you’re not talking the same language?  Today at lunch, I shared a story of a transformative a-ha moment I had on this very topic with my team.  My lunch partner strongly urged me to share the story and lessons learned –

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